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A tracking number will be automatically sent to your e-mail address on file. You may also check the status of your shipment, by logging in to you MilloPillow.com account for more details.

Once an order has been submitted successfully, you will receive a confirmation via e-mail regarding your order details.

Contact or customer care department at care@millopillow.com for any refund or exchange inquires. Please provide your order number, date of purchase and the detail of your request.

Once an return or exchange has been approved, we will provide you with a prepaid shipping label and a shipping due date. Please return the items on or before the advised shipping due date.

After we have received and confirmed your return, we will process your exchange or refund — per approval and/or as requested.

Contact customer care immediately at care@millopillow.com

Please provide your order number, date of purchase and the details of your request. Please be advised that once an order has been shipped we will be unable to complete your request. But, you will be eligible for a return or exchange once the items have been received. To start the return/exchange process please contact customer care at care@millopillow.com

To join our loyalty program please visit millopillow.com/perks
You may use your Pillow Perks at any time. Please be advised that expiration dates may apply.

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