Shipping & Returns
Shipping
Order processing typically takes 1 business day. Once your order has been processed, your item(s) will be shipped that day, or within 48 hours on weekends. Orders are not shipped or delivered on weekends or holidays. Shipping rates are determined by weight and destination at point of purchase. We ship domestically using USPS or UPS.
Once your item has been shipped you will receive an email containing the tracking number for your shipment.
Free Shipping
We offer free domestic and international shipping via USPS on orders over $99. You can see if your order qualifies by using the Shipping Fee Calculator in the shopping cart. Free shipping transit time usually take 7 to 14 business days.
International Shipping
International shipping is currently available WORLDWIDE from MilloPillow.com. We ship internationally with Express Mail for a flatrate of $50. All brokerage fees are included, however MilloPillow.com is not responsible for customs fees or taxes incurred from importing goods – these are payable by recipient upon delivery. We ship the items fully insured and listed at full retail value. Express Mail generally takes 15 to 20 business days, not including any customs delays. If a package is denied entry by customs and returned to us we will refund the cost of the item, but shipping charges are not refundable.
Returns
Web returns are eligible for exchange, store credit or refund within 10 days of order delivery. This is separate from our Etsy store return policy, where returns are only eligible for exchange or credit.
The goods must be free from stains, odor or any condition that would prevent them from being sold as new. Special orders and custom pillow are final sale and are not eligible for return.
Any further questions can be directed to care@millopillow.com.
Return Address
4915 Paleo Pines Circle, Fort Pierce, FL 34951
Returned items must be accompanied by a copy of the receipt, indicating the type of return being done (exchange, credit or refund).
Customers will assume responsibility for return shipping charges. MilloPillow.com will not assume responsibility for reimbursement or compensation of return packages lost in transit without proof of delivery to the MilloPillow.com returns office.
If all conditions are met, the original form of payment will be credited; if not, all items will be shipped back to the customer with an explanation. Customer incurs all shipping costs for all returned items.
Pillows, like all material, is susceptible to damage and requires preventative measures and maintenance.
Items are eligible for repair with reasonable wear and tear for up to 6 months. Reasonable wear and tear will be determined by MilloPillow.com.
If an item purchased from MilloPillow.com incurs damage, please return it. We will take the item in, review the damage, and contact you with an estimate for the repair.